“Every hire is a chance to make your business better” – service launched to improve retention of new employees

09 May 2021

Story by
Sarah Rice, The HR World

Hannah Waddington

Across almost every sector staff retention continues to be a significant problem – and this can be particularly disruptive in the first few months of someone starting a new job.

Statistics show that nearly a fifth (17.5%) of new hires leave their job in the first month and this increases again in the first three months of someone taking on a role.

As UK business continues to grapple with the impact of the global pandemic, technology has become an increased part of the workforce interaction – but at what cost? And how is this effecting retention in the first important months?

This is a question that experienced resource specialist Hannah Waddington set about answering shortly after she formed her recruitment business Maru Search & Consultancy.

Originally focused purely on HR professionals and now expanded to business change and transformation, Hannah’s original market research showed that a gap in the market existed for a more human approach to onboarding.

Improved human contact

Hannah, who previously worked at independent recruitment firm Sanderson, said: “Throughout my recruitment career people have talked about AI as being a one-stop shop solution for all kinds of things.

“Where we really saw this take off was on the more functional and process parts of talent attraction and retention.

“However, as we have seen during lockdown and enforced remote working, the world of work is changing significantly and as such some of these needs – such as improved human contact and building stronger working cultures – have escalated to C-Suite level in a way that we could not have previously foreseen.”

Speaking to senior HR people across the UK meant that Hannah was able to identify pinch points that were causing teams stress and traditional onboarding programmes came out as one of the most common ‘headache’ areas.

She said: “We are living in a world where candidates want to be really bought into a company culture and the lived experience of being somewhere that is driven by purpose and human values.

“So this tends to be ‘the sell’ from businesses which builds up an ideal based on a vision and mission that then attracts the right talent. However, too often what seemed to be happening is once they were in place, there was very little support for the employee to integrate personally into this ideal – there was a mismatch and no technology seems to be able to bridge the gap.”

Inplacement was born

During one conversation with an HRD, the idea of Inplacement sprung into view and Hannah says she realised that, while it was a risk to go against the grain by putting humans where tech has ruled, from that point on everyone she spoke to about her idea ‘strongly agreed’ something along those lines was needed.

Maru is backed by recruitment entrepreneurs Mike Beesley and Keith Dawe through their TIMESTWO Investment programme and has a partnership with The HR World.

Hannah took the idea to the board and Inplacement was born. Now, she says, she is hoping to see the idea take off as the programme has been built to scale easily – whether it is for small companies of up to 25 or for larger corporate firms.

She said: “One of the fears of the human aspect of retention practices is simply time management. While managers have the best of intention, too often the world of work takes over and essential team building and culture forming activities are put on the back burner.

“This ultimately leads to disenfranchised employees who do not feel looked after or understood in those important weeks of entering a new job. This is probably most significant for younger, less experienced hires and so we have shaped the programme to really focus on this market during the first stages of launch.”

Business philosophy

Hannah has grown her team and skilled up to ensure that the programme has all the necessary requirements needed to accommodate HR and says that Inplacement is the first in a series of solutions that her professional community has told her is needed.

She said: “Long gone are the days that recruitment businesses can just plaster CVS across someone’s desk and expect to get the right person for the job.

“I have always believed that every hire is a change to make your business better and that means from the very beginning of any recruitment process hard questions need to be asked and systems that find the right people for the business are put in place.

“This is from job design, to talent attraction and then on to onboarding. I’ve developed my whole business philosophy on these concepts and am looking forward to seeing how we can improve the lives of both business leaders and their teams in the important years ahead.”




Latest Events

The Good That HR Does

At a time when HR is dealing with considerable stresses and strains, both in business and in the wider world, this webinar concentrates on the good HR delivers.
The good that HR does

Attract Top Talent: Master Social Media Recruitment for the Modern Workforce

The talent landscape is changing - Millennials and Gen Z now make up a growing majority. By 2025, 75% of the workforce globally will be Millennials. Are you planning your Employer Branding priorities with them in mind?
Master Social Media Recruitment for the Modern Workforce

Spring Networking Event

In the surroundings of the National Treasures: Constable in Bristol “Truth to Nature” exhibition, we’re hosting a free drinks and networking opportunity for you to meet and connect with business leaders and colleagues.
spring networking event hrw

May 2024 – Employee Benefits: How to Stop Wasting Money

Are you throwing money at employee benefits or a health and wellbeing programme that aren't appreciated?
employee benefits how to stop wasting money

June 2024 – All Promises? Is AI the Answer to your HR and L&D challenges?

The impact of AI on the workplace and working life in general has been the subject of much speculation, but what of the impact on HR itself? With the ability to offer key data for HR streamline work processes, AI could be the answer hard-pressed HR professionals are looking for.
all promises is ai the answer

May 2024 – Equality, Diversity, Inclusion: Put your money where your mouth is

Is EDI still a vital part of every business' agenda and what good does it deliver for HR?
equality, diversity, inclusion webinar

AI in the Workplace, The Potential, The Pitfalls and The Risks

In recent years, advancements in AI technologies have surged, permeating nearly every industry and facet of our lives. From automating routine tasks to augmenting human decision-making, AI holds the promise of revolutionising productivity, efficiency, and creativity in the workplace.
AI in the Workplace

Apr 2024 – Reward and Recognition – is that the best you can do?

What are the standard ways HR should be seeking to reward and recognise its employees - and what are the more innovative ways?

Mar 2024 – Leveraging Digital Learning Tools: Empowering HR Teams for Success

In today's fast-paced business landscape, the role of HR teams is evolving rapidly. To stay competitive and foster organisational growth, companies must leverage effective learning programs strategically.

Mar 2024 – The Efficiency Programme: How HR can maximise technology benefits

There are huge promises and potential for the use of AI and technology in HR and in this session we discuss the best way ahead for HR for technology and AI use.

Effective Resourcing Models & How We Guarantee the Integrity of Inclusive Recruitment Regardless of Approach

A opportunity to debate how can we adopt a cohesive inclusive approach that enhances the candidate experience without creating barriers between us and the talent essential to your organisational success.
15 may 2024 sanderson effective resourcing models

Feb 2024 – It’s All HR’s Fault

Despite being a trusted voice in the C-suite, HR is still viewed with distrust and outright disdain by many employees – the very people HR is there to support.
Its all HRs Fault On demand Webinar

Jan 2024 – Health and Wellbeing: Making it Personal

If you’re investing in a health and wellbeing strategy, you want to make sure it meets the needs of your workforce.

Dec 2023 – Year in Review 2023

In this webinar we brought back some of our previous 2023 webinar speakers who gave their view on the past 12 months.

Nov 2023 – Reward and Recognition for the International Workforce

In this webinar we explored the dispersed workplace and asked what it means to support employees all over the world.
Reward and Recognition for the International Workforce

Streamlining Year-End HR Operations

Providing seasonal support, ideas and inspiration, this webinar covered the challenges and opportunities presented to HR professionals at this time of year.
Streamlining year-end HR operations

The HR World Autumn/Winter Networking Drinks 2023

At this exclusive evening senior HR leaders were able to meet their contemporaries, talk to other HR thought leaders and experts and access The HR World’s unique network of game-changers and decision-makers.

Compensation Planning – The key to a motivated and satisfied workforce

Compensation and reward strategies have changed radically over the past few years with the impact of the pandemic and the trends that followed.
Compensation Planning - The key to a motivated and satisfied workforce

Oct 2023 – Talent Acquisition: Why your Employee Value Proposition (EVP) is more important than ever

This webinar addressing talent acquisition majored on the Employee Value Proposition (EVP).
Talent Acquisition – Why your Employee Value Proposition (EVP) is more important than ever

Resourcing Models, Insource, Outsource or Hybrid what are the best solutions?

Discussions on the evening were led by two invited experts Jim Richardson, with spells at Santander and Royal Bank of Scotland as Global Head of Talent, Jim now advises corporate businesses on their TA models, and, Ross Crook, Managing Director at Sanderson Solutions.
Resourcing models round table

Sep 2023 – Retention: Holding on to The Talent You Need

The post-pandemic workforce now presents more of a challenge in terms of feeling satisfied and content in the workplace. This webinar on retention also provided a masterclass on employee engagement.
Retention holding on to the talent you need

Aug 2023 – Professional Development: Making the Step Up

What does it take to be an HR Director, or to take a position at Board level? This webinar looked at professional development for HR leaders.
What does it take to be an HR Director?

Jul 2023 – Employee Benefits: Then, now and next

The importance and value of giving employees choice on rewards and recognition.
Employee benefits, then now and next.

Jun 2023 – HR Data: The Key To Delivering Real Value

This webinar on HR Data brought home the importance of understanding the value of people data not just to HR but to the business as a whole.
HR on demand event - HR data: the key to delivering real value

RPO Market – Insource, Outsource or Hybrid: What are the best solutions?

The HR World and Sanderson Managed Services Ltd held an exclusive Round Table dinner to explore and debate the current RPO arena.

AI as part of the hiring, on-boarding and retention processes

The HR World and Sanderson Managed Services Ltd held an exclusive Round Table dinner to further the discussion of AI among Senior HR Leaders.

May 2023 – AI in HR: The Perfect Balance

AI is hitting the headlines right now as experts forecast a future that’s powered by tech. But what will this mean for HR?
On demand hr webinar - Ai in HR

Apr 2023 – HR Tech: Ensuring your technology delivers for all your people

Technology continues to throw challenges at the HR function as the speed of change increases and new technology (anyone noticed something called AI?) enters the arena.
HR tech on demand webinar with Sympa

Mar 2023 – Equality, diversity, and inclusion: Reshaping thinking for action

In this webinar we explored how ED&I can have a real impact for businesses. At the centre of the discussion was the idea of changing thinking in order to make things happen.
Equality, diversity, and inclusion: Reshaping thinking for action

Feb 2023 – Leading With Agility: How to give your business the behaviours and mindsets it needs for volatile times

This webinar took as its focus agility and how businesses can develop and maintain these skills among its workforce.
This webinar took as its focus agility and how businesses can develop and maintain these skills among its workforce.

Jan 2023 – How can you create a culture of health and wellbeing in the workplace?

This webinar tackled the important and timely issue of creating a health and wellbeing culture in the workplace.
How can you create a culture of health and wellbeing in the workplace?

Bridging the gap: what can employers learn about emerging talent to drive better hiring strategies?

Join us at this cross-learning, in-person event as part of The HR World Culture Clash series, bringing HRDs, founders and emerging talent together to build a better workforce for the future.
Bridging the gap: what can employers learn about emerging talent to drive better hiring strategies?
HRW Membership@2x@2x

Are you a senior HR professional?

Join our membership to shape the future of work, get exclusive access to events, white papers and research content, profile your work, gain access to support from HR experts and celebrate your successes.

Become a Partner

Please get in touch to talk about how we can help your business make an impact in the world of work through our content marketing, partnership plans and advertising.