Privacy Policy

Effective Date: 12 Jul 2023

This Privacy Policy describes how we collect, use, store, and disclose information obtained from users who sign up for online membership, visit our website, or subscribe to our email list in the United Kingdom (UK). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website, signing up for online membership, or subscribing to our email list, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and other information you provide when signing up for online membership, subscribing to our email list, or accessing certain features of our website.

1.2 Log Data: When you visit our website, our servers automatically record certain information, including your IP address, browser type, referring/exit pages, and timestamps. We may also collect information about your usage patterns, such as the pages you visit and the links you click.

1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour and preferences. Cookies are small data files stored on your device that enable us to recognise and remember you. You can manage your cookie preferences through your browser settings.

2. Use of Information

2.1 Personal Information: We may use the personal information we collect to provide you with the requested services, communicate with you, personalise your experience, improve our website and services, and send you promotional materials. We may also use your information to comply with legal obligations or protect our rights.

2.2 Log Data: We analyse log data to administer our website, track user engagement, diagnose technical issues, and improve overall performance and user experience.

2.3 Cookies and Similar Technologies: We use cookies and similar technologies to personalise your experience, track user preferences, and gather statistical data about our website’s usage. These technologies help us optimise our website and improve our services.

3. Sharing of Information

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform various functions on our behalf, such as hosting, data analysis, marketing, and customer support. These providers may have access to your personal information but are obligated to maintain its confidentiality and security.

3.2 Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you through email or a prominent notice on our website of any change in ownership or use of your personal information.

4. Data Transfers

If we transfer your personal information to countries outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or other legally recognised mechanisms.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. We will securely delete or anonymise your information when it is no longer needed.

6. Your Rights

You have certain rights regarding your personal information under UK data protection laws, including the right to access, correct, or delete your information, object to processing, and withdraw consent. You can exercise these rights by contacting us using the information provided in Section 8.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

8. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us by:

(a)         by phoning us on 01174 509 854;

(b)         by e-mailing us at [email protected]; or

(c)         by writing to us at Unit 6, The Sanctuary, Macrae Road, Ham Green, Bristol BS20 0DD

We will respond to your enquiries and address your concerns in a timely and appropriate manner.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.


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